The Gwenzilliad

This is a continuation of the infuriating saga we've been going through with BT. Those of you who do not consider this a proper journal update because I have also tweeted about it can fuck off: this is what is going on in my life right now. I am unable to get very much else done because of it.

Here's a link to the previous public entry on this subject, if you want some background.

19 May-7 June

• Through a boggling amount of bad communication, complete disregard for its customers, poor service and utter incompetence, #BT manage to:
  
  
  1. Ignore that there are two flats at our numerical address, even though there have been two flats at this address for the 8 years we have lived here and at least 20 years before that;
     
  2. Disconnect our phone line in order to connect new tenants downstairs;
     
  3. Completely ignore our pleas for help before the Bank Holiday weekend;
     
  4. Offer us temporary solutions that only frustrated us and made the situation worse;
     
  5. Disregard our requests for help soon after the Bank Holiday weekend is over given the seriousness of their fuckup;
  
  
• When someone who appears to have a brain and the ability to help us calls, this results in:
  
  
  1. An explanation about how they really didn't know there were two flat at this address (REALLY?);
     
  2. An attempt to solve the problem that results in our line functioning properly in the neighbour's flat and their line functioning properly in ours. BT considers problem solved.

( Read the rest of the story? )